Answers to Your Most Common Questions

1. What are the Ten West Bird and Animal Hospital hours?

Our hospital is open Monday through Friday from 7:00 am to 7:00 pm On Saturdays we are open from 7:00 am until noon. The clinic is closed on Sunday. We do occasionally close on a Saturday or on federal holidays to allow for family time.

Please call our main telephone number (210) 696-1700 to receive instructions for after-hour emergencies. Visit our contact us page.

2. Do I need to have an appointment?

Appointments are preferred but there is time scheduled for walk-ins and emergencies for your pets needs; however, calling ahead is always recommended. Visit our new clients page for information about appointments.

3. What forms of payment do you accept?

We accept cash, check, Visa, MasterCard, American Express, Discover, and CareCredit. Visit our payment plans page for explanations and clarifications.

4. Can I make payments?

We offer payments through CareCredit. Visit our payment plans page for explanations and clarifications.

5. At what age can I have my pet spayed or neutered?

Spaying or neutering can be done at approximately 4 months of age. We give a comprehensive exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also, a pre-anesthetic blood screen is needed prior to undergoing anesthesia and surgery.

To answer your questions about the reasons for spaying and neutering, visit the Y2SPAY website.

Visit the puppies and kittens page for more information.

6. What is the pre-anesthetic blood screening?

This is a blood test that is run here in the clinic prior to surgery. It tests the organ functions, blood counts, and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.

7. How long do the sutures stay in after my pet’s surgery?

Procedures involving sutures require them to be removed in 10 days following the surgery.

8. Is it a good idea to let my pet have at least one litter?

No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having you pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreasing the surplus of unwanted puppies and kittens. Visit the puppies and kittens page for more information about why we recommend spay and neuter.

9. Do you board pets?

Yes, we do boarding for our clients. We have boarding space for both dogs and cats. We also can board birds and other small animals, but you will be required to bring your own cage and food for birds and animals other than cats and dogs. Visit our boarding page.

10. What are your kennels like?

Our dog kennels are all indoors. The dogs are walked three times daily while they are boarding. The cat boarders are housed in a separate area away from the dogs. Blankets and food are provided for our boarders, but you are always welcome to bring your own. Visit our boarding page.